Return Policy

Returning For Replacement And Refund

Any brand new product can be returned for a full refund or store credit within 30 days of delivery. We offer hassle-free and easy returns for all domestic and international orders. Please contact Customer Support Team at to schedule your return.

If there is a problem with the quality of your watch you can return it and get a full refund within 30 days. The customer bears the shipping cost of return.

Once we have received your watch back and verify it is unworn, the return will be processed and/or a full refund will be issued immediately.

The warranty does not cover;

  • Glass or strap
  • Damage resulting from improper handling, lack of care, accidents or normal wear and tear
  • Water damage unless marked water-resistant (3 ATM or above)
  • Indirect or consequential damage resulting from the defects, inaccuracy or inoperativeness of the watch

This warranty is void if the item has been damaged by unauthorized service, or other factors not due to defects in materials or workmanship, or a valid proof of purchase is not included.

In case of replacement, Carter Imperial cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value or similar style will be provided